Terms of Business
 

1. We deliver and rent exclusively on the basis of our general terms and conditions.


2. These General Terms and Conditions shall apply to all contracts with our customers regarding the supply of food and beverages as well as the rental of dishes or other equipment on hire, irrespective of the place of delivery.


3. The minimum food order value for each order is 100 € net in the city of Hamburg. Deliveries below the minimum order value are possible by agreement and in exceptional cases.


4. Our delivery area primarily covers the Hamburg city center and Hafencity. Delivery to other city areas possible by arrangement.


5. For the delivery of a catering we charge the following costs: delivery in direct neighborhood: 5 € (walking distance), delivery up to 2km: 10 €, delivery 2km - 4km: 15 €, further distances and delivery costs by arrangement


6. The catering delivery service includes delivery, set-up and, if necessary, pick-up (for reusable dishes) and is included in the total price. This does not include any costs incurred.


7. Naturally, we make every effort to comply with all agreed dates. If this does not happen to us in the individual case, the customer grants us a tolerance of 20 minutes.


8. Prices are subject to change and are understood as collection prices exclusive of VAT. Unless separate individual agreements have been made.


9. An extension of the service is possible up to 2 days before the start of the event by agreement with greenLovers GmbH.


10. Invoices are payable within 10 days of receipt of the invoice without deduction.


11. 2 days before the event, the customer must inform the greenlovers of the final number of people. In case of deviations of the number of participants, greenLovers GmbH is entitled to redefine the agreed prices.


12. Minor changes in our buffet and dining offer may occur in season or quality.


13. In the event of cancellation of the total orders already received (cost estimate), we charge 50% before the agreed delivery date of 3 days (72 hours) before the agreed date of delivery 25%, 2 days (24-48 hours) before the agreed delivery date. Within the 24h before the agreed delivery date 75% of the order. In the case of cancellations on the day of delivery, we reserve the right to charge up to 100% of the order value.


14. We shall only be liable to the customer for compensation if we are able to prove to us or our vicarious agents or intentional negligence or intentional negligence. The above limitation of liability does not apply to the liability in the case of personal injury to life, body and health of persons as well as to the violation of essential contractual obligations.

Dispute resolution procedures:

The European Commission provides consumers with a platform for exceptional online dispute settlement (OS), which can be found at the external link http://ec.europa.eu/consumers/odr/.

Our e-mail address: Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein!

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer sacking office.

Stand: Feburar 2017

green lovers Catering Hamburg